Help Center

Starting a conversation is easy:

1. Log in to your account
2. On web: Click the 'New Chat' button in the sidebar, or just start typing in the chat interface
3. On mobile: Open the sidebar (☰ menu or swipe right) and tap the + button, or tap + in the header
4. Type your message or question in the input box and press Enter or tap the send button

Your conversation will be automatically saved so you can return to it later.

You can ask the AI about virtually anything:

• General knowledge questions
• Writing and editing assistance
• Code help and debugging
• Creative brainstorming
• Problem-solving and analysis
• Language translation
• And much more!

The AI is designed to be helpful, harmless, and honest in its responses.

You need to add a keyboard for your language on your device:

• Windows: Settings → Time & Language → Add a language → Install. Switch with Win+Space
• Mac: System Settings → Keyboard → Text Input → Edit → Add. Switch with Ctrl+Space
• Android: Install Gboard → Settings → Languages → Add keyboard. Switch by holding Space
• iPhone/iPad: Settings → General → Keyboard → Add New Keyboard. Switch with 🌐 icon

Most keyboards support both native script and transliteration (typing in English letters).

Transliteration lets you type in your language using English letters:

• Type words as they sound in English (e.g., 'namaste' becomes 'नमस्ते')
• The keyboard automatically converts Roman letters to your language script
• Look for 'Transliteration' or 'Phonetic' layout when adding keyboards
• Great for users more comfortable with English keyboards

This is the easiest way to start typing in Indian languages without learning new keyboard layouts.

To change the MeraChat interface language:

1. On web: Click your profile picture in the sidebar → Settings → General tab → Language dropdown
2. On mobile: Tap the + button (left of chat input) → Tap 'Language' → Select your preferred language
3. Select your preferred language from the list
4. The interface will update immediately

You can chat with the AI in any language regardless of this setting.

You can select different AI models:

• On web: Click the model selector dropdown at the top of the chat interface
• On mobile: Tap the + button (left of chat input) → Tap 'Model' to open the model selector
• Browse available models from providers including OpenAI, Anthropic, Google, DeepSeek, xAI (Grok), and Inception (Mercury)
• Each conversation remembers your model choice

Model availability by plan:

• FREE: Access to selected models optimized for general use
• PRO: Access to all available models including the most advanced ones

Choosing the right model:

• Fast models: Quick responses, ideal for simple questions and casual conversations
• Balanced models: Good mix of speed and capability for most tasks
• Advanced models: Best for complex reasoning, coding, analysis, and creative work
• Specialized models: Some models excel at specific tasks like coding or long-form writing

Tip: Advanced models consume more tokens but provide higher quality responses. Choose based on your task complexity.

You can easily manage multiple conversations:

• On web: All your conversations are listed in the sidebar on the left. Click on any conversation to switch to it.
• On mobile: Open the sidebar (☰ menu or swipe right) to see your conversation list. Tap any conversation to open it.
• The conversation titles are generated automatically based on your first message
• You can search, filter by Favorites or Shared, and long-press (mobile) or hover (web) to rename, favorite, or delete conversations

Currently, individual messages cannot be edited after being sent. However, you can:

• Start a new conversation to rephrase your question
• Copy useful responses for later reference
• Delete entire conversations from the sidebar (hover over a conversation and click the delete icon)

To share a conversation with others:

1. Open a saved conversation (sharing is not available for new or incognito chats)
2. Tap or click the share icon in the chat header
3. Enable sharing to generate a public link
4. On web: Copy the link. On mobile: The native share sheet will open automatically so you can share via any app.

Shared conversations are read-only for viewers. They can see the conversation but cannot modify it. You can disable sharing at any time from the same share button.

Usage limits depend on your plan type:

• FREE: Daily and monthly token limits apply. You can track your usage in the sidebar.
• PRO: Higher token limits and access to premium models.

Tokens are units used to measure AI usage. Both your questions and the AI's responses consume tokens. Your limits reset daily and monthly.

You can export all your conversation data:

1. On web: Go to Settings → Danger Zone tab → Click 'Export my data'
2. On mobile: Open sidebar (☰) → Tap ⚙ gear icon → Data Control → Tap 'Export All Data'
3. You'll receive an email with a download link
4. The export includes all your conversations and messages in a structured format

You can export your data once every 24 hours.

To delete all conversations at once:

1. On web: Go to Settings → Danger Zone tab → Click 'Delete all conversations'
2. On mobile: Open sidebar (☰) → Tap ⚙ gear icon → Data Control → Tap 'Delete All Conversations'
3. Confirm the action (this requires two confirmations on both platforms)
4. All conversations will be permanently deleted

Warning: This action cannot be undone. All your conversations and messages will be permanently deleted.

If you wish to delete your account:

1. On web: Go to Settings → Danger Zone tab → Click 'Delete account'
2. On mobile: Open sidebar (☰) → Tap ⚙ gear icon → Data Control → Tap 'Delete Account'
3. Confirm the action (this requires two confirmations)
4. You will be signed out automatically

When you delete your account:

• All your conversations, messages, and personal data are permanently deleted within 30 days
• Aggregated, anonymized analytics data may be retained for service improvement
• This action is irreversible — your data cannot be recovered
• You may sign up again with the same email, but none of your previous data will be restored

When you delete your account:

• All conversations, messages, and personal data are permanently deleted within 30 days
• Aggregated, anonymized analytics and usage data may be retained for service improvement and fraud prevention
• Data required for legal compliance may be retained as necessary
• Your data cannot be recovered after deletion — this action is irreversible

We strongly recommend exporting your data before deleting your account. You can do this from Settings → Data Control (mobile) or Settings → Danger Zone (web).

To update your profile:

1. On web: Click your profile picture in the sidebar → Settings → Profile tab
2. On mobile: Open sidebar (☰) → Tap ⚙ gear icon → Personalization
3. Update your display name
4. Tap Save to apply changes

Note: Your email address is tied to your authentication provider (Google, GitHub, etc.) and cannot be changed directly in the app.

You can access our legal pages anytime:

• On web: Click 'Privacy Policy' or 'Terms of Service' links in the footer of the chat page, or visit merachat.ai/privacy and merachat.ai/terms directly
• On mobile: Open sidebar (☰) → Tap ⚙ gear icon → About → Tap 'Privacy Policy' or 'Terms of Service'
• Our Privacy Policy covers data collection, retention, GDPR, DPDPA (India), and CCPA (California) compliance
• Our Terms of Service cover usage rules, content ownership, subscriptions, and dispute resolution

If you have questions about our privacy practices or terms, contact us at support@merachat.ai.